ABCCANOPY Distributor Dispute Resolution Guide
At ABCCANOPY, we are committed to building long-term, transparent partnerships with our distributors.
If any issues or disputes arise during cooperation, we prioritize open communication and fair resolution.
Our goal is to resolve concerns efficiently while maintaining trust and operational clarity for both parties.
Dispute Handling Principles
Communication-first approach
Fact-based review
Practical and reasonable solutions
Long-term partnership focus
Dispute Resolution Process
The standard process is as follows:
Submit Dispute Details → Internal Review → Solution Discussion
Distributors are encouraged to provide complete and accurate information to ensure timely handling.
How to Submit a Dispute
Distributors should submit dispute information within 7 business days after the issue occurs.
Please include the following materials when submitting:
Order number(s)
Clear photos and/or videos showing the issue
A brief written description of the problem
Any additional relevant documentation
Incomplete submissions may delay the review process.
Review & Response Timeline
Our team will complete the initial review within 2–3 business days
Based on the situation, we may offer one of the following solutions:
Product replacement
Reshipment of missing items
Refund (full or partial, when applicable)
Other reasonable solutions discussed and agreed upon by both parties
Cases Not Covered
Please note that the following situations are not eligible for dispute handling:
Damage caused by improper use
Unauthorized modifications or alterations
Issues beyond the stated warranty coverage
Normal wear and tear over time
Our Commitment
We believe disputes are best resolved through clear communication and mutual understanding.
Our team works closely with distributors to reach outcomes that are fair, efficient, and aligned with long-term cooperation.
If you have questions regarding this process, feel free to contact our team.
📧 partners@abccanopy.com
📞 1-800-222-5511
